Support
At Lucktastic Casino, support is built around real people who know the games and care about your experience. Whether you have a question about your account, a deposit or withdrawal, a bonus, or a gameplay issue with our Pragmatic Play titles, our team is ready to help you get back to playing quickly and confidently.
Live chat — immediate support, 24/7
For the fastest answers, use our live chat. It’s available around the clock and connects you with a support agent within minutes for most requests. Live chat is the best option for urgent issues like login problems, game glitches, or to request a callback when phone support is available.
Email — detailed help when you need documentation
Prefer email? Send us a message at support@lucktasticcasino.com. Our team reviews emails carefully and typically responds within 24 hours. Use email for complex issues that need attachments or a written record, such as verification documents, transaction disputes, or bonus eligibility questions.
Phone support and callbacks for urgent matters
Phone support is available in select regions and for time-sensitive concerns. If a direct line isn’t shown in your account, you can request a callback through live chat or email and an agent will arrange a convenient time. When phone support is available, wait times are kept as short as possible.
Quick answers in the Help Center and FAQs
Before contacting support, check our Help Center for fast, self-serve answers. The FAQs cover common topics like account setup, deposits and withdrawals (we accept MasterCard and Visa, and transact in USD), bonus rules and wagering requirements (standard bonuses carry a 30× wagering requirement), minimum deposit amounts (typically $20), and gameplay or technical troubleshooting. The Help Center is searchable and updated regularly, so you can often find a solution in seconds.
How we handle account, payments, and bonus questions
Our agents are trained to walk you through:
- Account verification and security checks.
- Deposit and withdrawal processes, including expected timelines.
- Bonus terms, activation, and wagering requirements (including details for our welcome offers such as the 350% up to $3,500 option).
- Game-specific issues for Pragmatic Play titles and other providers.
We aim to resolve routine requests quickly, and we escalate more complex issues to specialists to ensure a thorough outcome.
Friendly, knowledgeable support you can trust
We know real-money play raises real questions. Our support team treats every inquiry with respect, clarity, and privacy. You’ll get straightforward answers, clear next steps, and follow-up when needed. We also provide guidance on responsible gambling tools like deposit limits, time-outs, and self-exclusion if you want to set boundaries.
If you need help now, start a live chat or email support@lucktasticcasino.com — we’re here to make your experience smooth, secure, and enjoyable.